Privacy Policy

Last updated: July 3, 2026

Who we are
This Privacy Policy describes how XOVR CNC Parts & Service LLC ("XOVR Parts & Service," "we," "us," or "our") collects, uses, and shares personal information when you visit xovrcncparts.com (the "Site"), contact us, or use our products and services.

Contact us
Email: support@xovrcncparts.com
Mail: 41568 Eastman Dr, Murrieta CA 92562, USA

Information we collect

  • Identifiers & contact details (name, email, phone, company, job title)

  • Commercial info (machine make/model, parts and service requests, order details)

  • Device/usage data (IP address, pages viewed, timestamps, referring page)

  • Communications (messages you send us, call notes)

Sources: directly from you (forms, emails, calls), and from service providers assisting our operations (hosting, CRM, analytics).

How we use information

  • Respond to inquiries and provide parts quotes & service support

  • Operate, maintain, and improve the Site

  • Analyze performance

  • Send administrative messages and, where permitted, marketing communications (opt‑out anytime)

  • Comply with legal obligations and enforce our terms

SMS Communications

If you opt in to receive SMS messages from XOVR CNC Parts & Service LLC, we may send text messages related to parts orders, service scheduling, order updates, customer support, and other transactional or customer care communications. Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at support@xovrcncparts.com or 866-262-9687.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Legal bases (EEA/UK)

We rely on consent (for non‑essential cookies/marketing), performance of a contract (quotes, orders), legitimate interests (B2B marketing, site security), and legal obligations.

Sharing

We share information with:

  • Service providers (hosting, email, CRM, analytics) under contract

  • Business partners assisting with your request

  • Affiliates and advisors

  • Authorities where required by law. We do not sell personal information for money. If we engage in cross‑context behavioral advertising in the future, we will update this Policy and provide opt‑out methods.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

International transfers

We may process data in countries with different laws. Where required, we use appropriate safeguards (e.g., SCCs).

Retention

We keep information only as long as needed for the purposes above and to satisfy legal obligations. Typical retention: lead/CRM 3–7 years; analytics 14–26 months.

Your rights

  • US (state laws): rights to access, delete, correct, and opt out of sale/share/targeted advertising (where applicable).

  • Canada (PIPEDA): access and correction rights.

  • EEA/UK: access, rectification, erasure, restriction, portability, objection; withdraw consent; lodge a complaint.

How to exercise: email support@xovrcncparts.com

Security

We use reasonable technical and organizational measures to protect personal information.

Children

Our Site is not directed to children under 16. We do not knowingly collect personal information from children.

Changes

We will update this Policy as our practices evolve. The “Last updated” date will change accordingly.